topic QuickCapture won't run tracks in background, crashes in ArcGIS QuickCapture Questions //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246226#M1017

Hi esri community, 

I am looking to use QuickCapture as a solution to record tracks and points at the same time (which I've learned Field Maps can't do). Our field team operates only in out-of-service areas, so cellular or wifi connection is never available. I've got QuickCapture designed in a way that works really well for us, but unfortunately the app will not record tracks when the app is not actively being used. After a few seconds to minutes of running in the background, the app crashes and takes me back to the orange highway loading screen when I re-open it, where I then have to re-open my project. It also turns off my tracking function, so no tracks are recorded during this time, and tracking is off until you turn it back on. Seems like I'm having a similar problem as this person, but when I re-open the app it doesn't have tracking on. Any suggestions on how to fix this?

Also worth noting, I am able to stream tracks in the background with field maps with no issues, and field maps and quick capture have the same permissions settings on my device. This makes me think the issue is not related to a setting on my device. 

Fri, 06 Jan 2023 23:20:59 GMT RemyHenderson 2023 - 01 - 06 - t23:20:59z QuickCapture won't run tracks in background, crashes //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246226#M1017

Hi esri community, 

I am looking to use QuickCapture as a solution to record tracks and points at the same time (which I've learned Field Maps can't do). Our field team operates only in out-of-service areas, so cellular or wifi connection is never available. I've got QuickCapture designed in a way that works really well for us, but unfortunately the app will not record tracks when the app is not actively being used. After a few seconds to minutes of running in the background, the app crashes and takes me back to the orange highway loading screen when I re-open it, where I then have to re-open my project. It also turns off my tracking function, so no tracks are recorded during this time, and tracking is off until you turn it back on. Seems like I'm having a similar problem as this person, but when I re-open the app it doesn't have tracking on. Any suggestions on how to fix this?

Also worth noting, I am able to stream tracks in the background with field maps with no issues, and field maps and quick capture have the same permissions settings on my device. This makes me think the issue is not related to a setting on my device. 

Fri, 06 Jan 2023 23:20:59 GMT //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246226#M1017 RemyHenderson 2023 - 01 - 06 - t23:20:59z
Re: QuickCapture won't run tracks in background, crashes //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246232#M1018 We had a different but somewhat related issue with tracking that appeared after v1.16 where the tracklog stopped blinking even though it was still technically writing a tracklog. They’re working on a fix for this . Probably a good idea to contact Esri Support so they can log it unless QuickCapture Team replied here first. Good luck!
Fri, 06 Jan 2023 23:40:42 GMT //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246232#M1018 pjdohertygis 2023-01-06T23:40:42Z
Re: QuickCapture won't run tracks in background, crashes //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246259#M1019 Hi - can you confirm the device and operating system/version you are using?
Sat, 07 Jan 2023 10:36:42 GMT //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246259#M1019 JohnathanHasthorpe 2023-01-07T10:36:42Z
Re: QuickCapture won't run tracks in background, crashes //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246619#M1020

We're using the Trimble TDC600 with Android 10

Mon, 09 Jan 2023 21:24:09 GMT //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1246619#M1020 RemyHenderson 2023-01-09T21:24:09Z
Re: QuickCapture won't run tracks in background, crashes //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1249789#M1026 < DIV > < SPAN >你好雷米跨度< / > < / DIV>
 
I was able to reproduce the issue on an Android device (Redmi Note 11 Pro - Android 11).
 
I believe that it is related to Android power saving. Please make sure that power saver mode is completely disabled and retest.
 
Cheers
John
 
 
 
Fri, 20 Jan 2023 03:25:18 GMT //www.gamepadva.com/t5/arcgis-quickcapture-questions/quickcapture-won-t-run-tracks-in-background/m-p/1249789#M1026 JohnathanHasthorpe 2023-01-20T03:25:18Z